Archive for the ‘In the news’ Category

Food Network: You Need to Monitor Your Comments

Mark Story | February 7, 2011 in In the news | Comments (2)

Thanks to a friend of mine, I have discovered the most gut-bustingly funny set of comments on a blog I have ever read.

It all started with a Paula Deen recipe for English peas.  Paula’s mind blowingly complicated recipe made me long for the simplicity of Pythagorean’s theorem.  It is as follows:

Ingredients

  • 1/4 cup (1/2 stick) butter
  • 2 cans (14 1/2-ounces) English peas, drained

Directions

Melt the butter in small pot and add the peas. Cook over medium heat until peas are warm.

That’s it.

As I write this post, there are more than 220 comments, many of which (most all, in fact) mock this recipe.  The comments are HILARIOUS and include some of those that I have posted below.

Quick note to the Food Network:  you might want to have someone monitor the comments on your Web site;  this has been a delicious opportunity to make fun of one Paula Deen.

Here are some of my favorite comments:

“Oh c’mon!! I’m so tired of these recipes that aren’t specific. Do I use salted or unsalted butter? How “small” is a small pot? Do I have to cover the pot or can I leave it uncovered? Can somebody who has made this recipe help me out? Also, I have checked every store around and I can’t find drained English Peas. All of them come with liquid!!!!

“I’ve always flirted with the idea of making canned peas, but assumed it would be too complicated. Thanks for de-mystifying it.

“I absolutely loved this! My only suggestion would be to puree the mixture so that it doesn’t clog your feeding tube. I really appreciate these recipes that are geared to those of us who no longer have the use of our tastebuds.

“The recipe above is going to cause severe tension to the USA & UK special relationship.  Here is the ‘recipe’ for cooking peas as the English do in the 21st century.
Take one bag of frozen peas, cut open the corner of the bag. No idea what the health and safety regs on this procedure are in USA – we just go with whatever lies to hand that might be sort of sharp, but then we do have the NHS to stitch us up for free if it all goes wrong. Add peas to boiling water in a pan.

Add a little salt if you really must, but we all know what salt does to BP, that’s blood pressure, not the guys who messed up a bit of your coastline. Properly cooked British peas really don’t need salt – trust me on this one.

As soon as the water comes back to the boil, proper boil mind you, none of that minor splopping at the edge, remove from the heat and drain using a colander.
Serve and eat.”

“This recipe was fantastic! I am a house cat, and after making this recipe I was able to speak english for roughly 30 seconds! I can’t wait to try this wimeow meow meow meow meow meow.

“Paula, thank you so much for the recipe. We just moved into our new double-wide mobile home, and I wanted to surprise my boyfriend and our five children with a special entree and side dish to celebrate. This was perfect. Not too hard to make. Just Wish I had time to make the side dish.

“This was unacceptably time consuming. Sticking holes in each of the peas and draining them just takes way too much time. Perhaps using a centrifuge might be a better solution.”

More hilarious comments here.

Mark

Image:  Delish.com


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Mark Story: The ‘Geek 2 Chic’ Interview

Mark Story | October 12, 2010 in In the news | Comments (1)

This is a repost of an article in Mark Drapeau’ “Sector Public blog.

Post by: Mark Drapeau (Washington, DC).

This is the fourth in a series of interviews for a series we’re calling Geek 2 Chic, which is a personal style, a social movement, and a new event series all in one.  The first Geek 2 Chic fashion show is powered by Microsoft and will take place at Bloomingdales in Chevy Chase, MD on October 13th. We’ll be raising money for the Heart of America Foundation, which makes libraries the heart of communities around the country and promotes literacy.

Today, our Geek 2 Chic interview is with Mark Story, the Director of New Media for the U.S. Securities and Exchange Commission, or SEC. He’s a credit to a new breed of “experimental” public servants, not afraid to venture into some ambigious areas of technology like social media.

My note:  The views expressed in this interview are mine and mine alone and do not necessarily reflect those of the Securities and Exchange Commission, its Chairman and Commissioners, nor my colleagues.  So there.

What is your current position, and what work do you do as part of that?

I am the Director of New Media at the Securities and Exchange Commission, based at their headquarters in Washington, DC. I develop strategies and tactics for the use of social media to help the Commission protect investors and maintain fair and orderly markets. I’ve launched three Twitter accounts, a YouTube channel, a mobile site, an email response program and a micro site, Investor.gov.

What kinds of limits do you have on your work / communications as a government employee that people int he private sector don’t? What might a corporate communications person learn from your experience?

Since the SEC mandates what public companies can say, what they can say and when they can say it, we are extremely cautious about the information we put out. As such, we have an internal approval process which ensures that we say the right things while protecting citizen privacy.

How did you first become interested in technology? When and how did you become interested in Web 2.0 technologies?

My interest in technology goes back to the early 90s when I was Marketing Director for a tech firm. I saw the amazing things that technology could do (which now seems primitive). Remember, AOL was all the rage back then.

I got interested in Web 2.0 when it became more about conversation with people rather than a top-down, one to many approach. It was fascinating to think about communication evolving to conversations among people. And letting go.

What has most transformed your thinking about technology in the last couple of years?

I think that the most interesting component has been the fact that, as communicators, we no longer control how people feel about our organizations and our issues. We may be able to slightly direct some people’s opinions and be part of the debate, but the conversations that really matter are peer-to-peer in trust networks.

What does the next year or two look like for how technology and innovation will affect how government communicates with citizens, and vice versa?

The government needs to decentralize information and truly embrace Gov 2.0. We have tremendous amounts of information that is useful to citizens and we need to find ways to enable people to (a) have unfettered access to this information and (b) make it easy for people to share the content among themselves and comment in ways that helps improve government. This is commonly called “Government 2.0” these days.

What do you like to do when you’re not working?

I love being a dad. I do a lot with my children like sports, dance and other things. Even helping with homework is fun because it is time with my amazing children. And when I am not being a dad, I am living and dying with the Boston Red Sox. (Mostly dying.)

What were you doing five years ago?

I was a senior vice president with Fleishman-Hillard, running their social media project management practice group.

What career and life advice would you give someone with similar interests to yours who’s 25 years old?

The best advice I could give is to thine own self be true. If you want to live in another city or country, do it. Choose a career path that you truly love and the money will follow. And when you are 50, you will have a lifetime of wonderful memories already.

What do you (1) read, (2) watch, (3) dream?

I read mystery novels. They are a great way to disconnect. I don’t watch a ton of TV, but my favorite shows are Anthony Bourdain’s No Reservations and The Office.

Finally, how would you describe your personal style?

I am intense. I like to work hard, play hard and hopefully love intensely. I don’t really have an “off” button.

Thanks Mark!

Mark Story will be modeling at the first Geek 2 Chic fashion show to benefit the Heart of America Foundation at Bloomingdales in Chevy Chase, MD on Oct. 13th. Get your tickets here!


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My Contribution to For Immediate Release #562

Mark Story | August 31, 2010 in In the news, Online public relations, for immediate release, social media | Comments (0)

I created my latest contribution to For Immediate Release using AudioBoo.  Fun experiment.

It’s below – about Web 2.0 and Gov 2.0 – and even includes a British to American translation.

Mark


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Frank Eliason, Finance and Social Media

Mark Story | August 17, 2010 in In the news, finance | Comments (3)

The views in this post are mine and mine alone and do not necessarily reflect those of the Chairman of the SEC, its Commissioners or my colleagues.  I am not a lawyer and do not offer legal advice.

As you may have guessed from my uber-disclosure above, I am the Director of New Media for the U.S. Securities and Exchange Commission.  We have three pillars at the SEC, one could argue the most important of which is to protect investors.  This is why we hold most publicly traded companies to a very high standard, regulating what they can say, when they can say it and how.

This is one of the reasons that I closely followed Frank Eliason’s departure from Comcast and subsequent landing at Citi.  Frank is truly one of the pioneers of using social media in general and Twitter in particular – as a platform for customer service.  “Comcast Cares” was arguably one of the best uses of social media to help resolve customer service issues.  I got to meet Frank at BlogWorld Expo last year and I found him to be down to earth and likable as well.

Technically Philly noted of Frank:

He was the start of a social media craze from Comcast, chasing down and responding to online complaints from customers. In the history book of social media, Eliason, who popularized Twitter handle @ComcastCares, will be among the forefathers of the movement.

True ‘dat.

Throughout a long and checkered career, every new job I have gotten has been based largely upon the experiences and successes from prior jobs.  This is true for almost everyone and, I presume, the same for Frank as well.  And since he was so successful at Comcast, I cannot help but wonder which of the social media tools and tactics he can take with him to Citi.

Tech Philly Frank describes what he will be doing at Citi:

Together with my Citi team, we can … further build relationships with our customers. Since my days at Vanguard Investments, I have always enjoyed the industry, and with the transformation that has been taking place, now seems to be a great time to return.

Here’s where the social media rubber hits the financial regulation road.

As I stated, the SEC issues strict guidance on what publicly traded companies say, what they can say and when they say it.  Much of this is encapsulated in something called “Regulation FD” – the “FD” being “fair disclosure.”  Feel free to read the SEC explanation of Reg FD, but in plain English, this means that the SEC mandates that all publicly traded companies must disclose material information to all investors at the same time.  Hence, “fair disclosure.”

FINRA , the Financial Industry Regulatory Authority, Inc., also has a say in financial disclosure (they regulate  individuals and entities as well) and they issued some pretty detailed requirements in January 2010.  If you’re interested, read their notice, but they list social media platforms – one by one – and their requirements.  Really good, detailed stuff.

Since Frank is beginning anew at Citi, I can’t help but wonder which strategies and tactics will be replicable at his new job.  As I note above, communication in the financial services industry is, quite “frankly,” more strict and controlled than it is in the non-regulated industry.   Oftentimes, there is a lot more legal approval that has to go through internal compliance offers to ensure that companies are, well, in compliance with FINRA and/or SEC regulations.   Strict stuff.

None of this is to say that Frank will be anything less than successful – what he has been in prior stops in his career – but I wonder how much more challenging it will be to deploy a wide array of social media tools and tactics to inform and educate investors and other market participants.

Good luck, Frank, but I doubt if you will need it.

Mark

P.S. – Have I mentioned that these words are mine and mine alone?

Image credit:  Citi.


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Apple Profits to iPhone Nay-Sayers: Nanny Nanny Boo Boo

Mark Story | July 22, 2010 in In the news, Online public relations, online commerce | Comments (0)

Apple issued a big “screw you” to detractors yesterday when they announced their quarterly profit results.  The cold, hard facts are below, but in recent weeks, the media has issued shrill warnings that Apple had lost its touch and become “arrogant.”  Apple had lost its way.  Apple was producing crappy products.  Antennagate.

Working in the financial sector, I know that the proof is always in the earnings pudding – and in Wall Street’s take on it.  Here’s what Apple announced, according to yesterday’s Wall Street Journal:

  • Quarterly profit surged 78%, as the company booked strong initial sales of its iPad tablet computer and the latest version of its smartphone, the iPhone 4.
  • Apple’s revenue in the quarter ended June 26 rose 61% to $15.7 billion. SIXTY ONE PERCENT.
  • Apple is selling iPads and iPhones “as fast as we can make them” and “working around the clock to try to get supply and demand in balance.”
  • Shares of Apple rose 2.5% in after-hours trading. The stock closed Tuesday at $251.89 on the Nasdaq Stock Market.
  • Apple sold 3.5 million computers, up 33% from a year ago.
  • Apple said it sold 3.3 million iPads since the tablet went on sale, generating revenue of $2.16 billion. The company said the average sales price for its iPad was $640, suggesting many customers opted for higher-priced models with cellular-data service.
  • Research company iSuppli earlier raised its estimate for iPad sales in 2010 to 12.9 million from 7.1 million, saying the only limitation was production capacity, not demand.
  • While analysts were also concerned that consumers might hold off buying iPhones in the quarter until the iPhone 4 was released, Apple sold 8.4 million iPhones during the period, up 61% from a year ago.
  • Apple posted a fiscal third-quarter profit of $3.25 billion, or $3.51 a share, compared with $1.83 billion, or $2.01 a share a year earlier.

I  could go on and on, but let’s first address the iPhone 4.0 issue.  According to Jobs’ press conference, demand has not abated since “Antennagate.”  People still want the phone.  BUT – if iPhone sales fell, other sectors are still strong.  iPads are selling as fast as Apple can make them and Macs sales are up by a third.  Even if they did not sell a single iPhone 4.0, they would have generated a profit.

I held my tongue in recent weeks because I wanted to see what the earnings and Wall Street said.

The verdict for Apple?

Screw you, Antennagate.  We’re as strong as ever.

Mark

P.S. – Since this post touches on the financial sector, I’ll let you know that the thoughts expressed in this post are mine and mine alone and do not reflect those of the Chairman, Commissioners or my colleagues at the Securities and Exchange Commission.  So there.


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