Like that scene at the end of “Independence Day” when Randy Quaid flies into the alien mother ship to save the earth, I’m baaaack.

I found out yesterday that I have been nominated to an adjunct faculty teaching position at my alma mater, the University of Maryland University College.  Beginning next Spring semester, I’ll be back to teaching, most likely for a PR techniques class.  I’m returning to a wonderful place where I got my Master’s degree a long time ago – and began my teaching career as a TA even longer ago.

I am absolutely thrilled to be going to back to the classroom.  I missed it because of all of my wonderful Georgetown students whose own intellect and wit challenged me to be at my best each and every week.  I miss you all terribly but am lucky to keep in touch with so many of you.

Thank you Theresa and Julie for bringing me home!

W00T!

Mark

P.S. -  This will be a part time gig, so SEC colleagues:  don’t start eying my office furniture just yet.

©2010 intersection of online and offline. All Rights Reserved.

Last week, I did a Q&A with Smart Blog insights about crisis communications in general and associations in particular.  I want to expand on that this morning a bit.

I used to teach crisis communications at the University of Maryland and have done a frequent bit in the private sector (let’s not even get into government – ugh).  It never ceases to amaze me how many organizations just plain mess up crisis work.

I have listed five tips below, but want to put this is perspective for associations.  What I think is unique to associations is that they are caught in a vise.  They are expected to be the leading voice for many controversial companies and industries (read: they take the hit), but need consensus in an organization made up of members who compete with each other on a regular basis.  Bad, bad recipe for success.

And tomorrow, I’ll talk about this on a panel at Buzz 2010 in Washington, DC.

A few of the crisis communications basics I mentioned in the Smart Blog Insights  piece (and a few more) include:

• Rule #1:  Avoid the crisis to begin with. Many companies (see Nestle), without even realizing it, take a communications mole hill and make it a crisis mountain.  Some crises cannot be avoided, but this is the step that most people just plain forget.  You need to help define an issue with your stakeholder groups or you risk having others define it for you.
• Rule #2.  HAVE a crisis communications plan. This is the “duh” rule.  Think about this.  If you are in the midst of a crisis, responding to media, operating under enormous pressure, are you going to be able to craft and deliver compelling messages?  Create stuff that will convince people not to blame you (best), or at least to accept an apology (second best).  This is why having a plan (updated at least quarterly) is critical.
• Rule #3:  Make the crisis plan easy to access.  When I did crisis work, I consistently advocated for putting a crisis communications plan online. Again, like the Nestle example, opponent driven crises are often propagated during weekends or other times that companies are not in the office.  You get attacked when nobody is manning a desk. And if your CEO or VP of Communications is at the beach, it makes things a whole lot easier when the plan is not a huge, written document sitting on your shelf at work, but is online and you can access it 24/7. And  you can better coordinate with others as well.
• Rule #4.  Tell the truth.  Period.  Full stop.  If you lie, people will find out, bust you and you will lose all credibility.  And it’s ok to tell people that you don’t know the answer – just tell them when you will tell them.
• Rule #5.  Segment your audiences. A lot of crisis plans are based upon talking to the media – and this is important.  But also think about employees, stockholders, retirees, elected officials, federal officials and even law enforcement people.  Bottom line is you need to have custom-tailored messages for ALL of your stakeholder groups that matter.

Again, for associations, this means something even tougher. You have to develop all of the above in conjunction with the member companies – the ones who pay your salary.  And deal with lawyers. And gain consensus under stress.

Oy, vey.

Mark

©2010 intersection of online and offline. All Rights Reserved.

I am currently at the keynote address of BlogWorld Expo 09 – “The Death and Rebirth of Journalism.” Participants are Brian Solis (Moderator), Don Lemon, Hugh Hewitt, Jay Rosen, Joanna Drake Earl.

• Don Lemon of CNN talked about how CNN uses Twitter and how he liked that it provides immediate feedback when they run a story.  In the past, you would send in a letter or even wait to call in a radio show, but now, within seconds, he reads tweets that provide feedback to stories.
• Hugh Hewitt said that when you are pushing out a message, you can test it within one or two news cycles and you will have instantaneous feedback.  He also said that journalism school are now turning out students with “completely irrelevant skill sets.”
• Jay Rosen talked how social media has made patients  learners, partners, and an educated audience.  When you think you have a medical condition, the first thing you will do is to look it up on the Web.  This has forced doctors to be more responsive, nimble, and expect more informed questions of their patients.  This is the equivalent of thousands of fact-checkers for a news organization.

More to come.

Mark

©2010 intersection of online and offline. All Rights Reserved.

For my Georgetown students, I used to list some select jobs from Ned Lundquist’s “JOTW” or “Job of the Week.”

I still love you guys, so, what the hell;  here you go.

Mark

About JOTW:

Ned Lundquist’s “Job of the Week” free e-mail networking newsletter and website for professional communicators has a cult following of more than 10,000 readers (the 5-digit milestone was reached October 6, 2006). The job leads are just one reason his faithful followers begin their Mondays (and sometimes Tuesdays through Fridays) with a cuppa and JOTW.

So here’s a few that I found that may be of interest to my peeps in the Washington, DC area — with a big thanks to Ned to keeping this up all those years:

1. Manager of Public Relations, Comcast Eastern Division, Largo, Maryland
2. Publications Manager/Editor, The Partnership for Public Service, Washington, DC
3. Communications Specialist, American Public Health Association, Washington, DC
4. Event Marketing Coordinator, Kaulkin Ginsberg, Rockville, MD
5. Director of Communications, Latin American/Caribbean Region,global financial services organization, Miami (area), FL – contact Susan San Martin of Plan B Communications
   at susan@planbcomms.com (note: Florida?!?!?   Sunshine?!?! I may just apply for this puppy myself).
6. Director of Development and Communications, Center of Concern, Washington D.C.
7. Communications Consultant – World Bank Sustainable Development Network, Washington, D.C. – Appointment Type:  Short Term Consultant
   Qualified candidates should send their resume, cover letter and three writing samples to wbjob@live.com with the subject line “Communications Consultant.”

EXOTIC OPENINGS!!!

1. Butcher, Confidential Employer, Sioux City, IA
2. Baker, Kickass Cupcakes, Boston, MA
3. Candlemaker, Yankee Candle Company, South Deerfield, MA
4. Hard Rock/Metal Band singer, Jenna’s Boneyard, Miami, FL

My caveat – I know nothing about the jobs, the organizations, the salaries, etc., but encourage you to check them out. The job market is not dead, it’s just really tired.

Happy hunting Georgetown grads.

Mark

©2010 intersection of online and offline. All Rights Reserved.

In yesterday’s post, I promised to become more of my own irasible, smart-ass self.  I didn’t think that it would happen this soon.  But, ah, how fate impacts one’s life.  It didn’t take me long to find something that makes me call people out – big time.  But this is the PRESIDENT OF THE UNITED STATES. Oh, and ABC News.

I am about as far from someone who follows awards shows as possible (I am not sure that I would slow down if I saw Joan and Melissa Rivers at a crosswalk) but apparently, some guy called Kanye West jumped up on a stage, drunk as a skunk the other night and acted like a jerk to some woman.  BFD.

I awaken this morning to read in Politico that President Obama called Kanye West a “jackass.“  And ABC reported it;  Tweeted it actually (tweet above).  But here’s where it gets interesting:

1. The first thing that I taught on the first day of my class was the Rule #1 when you are in the public spotlight is that NOTHING IS EVER — EVER — OFF THE RECORD. Especially when you are, ummm.. the President of the United States.
2. What is equally unfathomable for me is that ABC freakin’ APOLOGIZED:

“In the process of reporting on remarks by President Obama that were made during a CNBC interview, ABC News employees prematurely tweeted a portion of those remarks that turned out to be from an off-the-record portion of the interview. This was done before our editorial process had been completed. That was wrong. We apologize to the White House and CNBC and are taking steps to ensure that it will not happen again.”

• President Obama:  See Professor Mark’s Rule #1.

• ABC News:  See a doctor about your “premature” problem and grow a pair.  He said it.  You tweeted it.  Stand by it.

How’s that for returning as my irascible self?  I’ve got to have someone to poke besides Lou Capozzi.

Mark

P.S. I first learned of this by reading Lauren Fernandez’s tweet.  Her blog is pretty awesome too.

©2010 intersection of online and offline. All Rights Reserved.